Privacy policy
Privacy and Cookies Policy
Introduction
This Cookie and Privacy Policy explains how Lux Concept Srls ("we," "our," or "us") collects, uses, and protects your personal information when you visit and use the Velzna™ e-commerce website (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.
Data We Collect
We may collect and process the following personal data when you use our Site:
• Name and contact information (email, phone number, address)
• Payment details for order processing
• Browsing data and usage patterns through cookies (see the "Cookie Policy" section below)
• Any other information you provide when filling out forms or contacting customer service.
How We Use Your Data
We use your data for the following purposes:
• Processing and fulfilling your orders
• Communicating with you regarding your orders or inquiries
• Improving our services and website functionality
• Complying with legal obligations
• Sending promotional offers, only if you have opted in to receive such communications.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
Sharing Your Data
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted service providers (e.g., payment processors, shipping companies) to fulfill your orders and with legal authorities when required by law.
Cookie Policy
Cookies are small text files stored on your device to collect standard internet log information and visitor behavior. We use cookies to enhance your browsing experience, analyze website traffic, and provide personalized content.
Types of Cookies We Use
• Essential Cookies: These cookies are necessary for the basic functioning of the Site (e.g., to maintain your shopping cart or login session).
• Performance Cookies: These cookies collect anonymous data on how users interact with the Site, helping us improve its performance.
• Functional Cookies: These cookies allow us to remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: These cookies are used to deliver advertisements relevant to you, based on your browsing behavior.
Managing Cookies
You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit the functionality of some features on the Site.
Your Rights
Under European data protection laws (GDPR), you have the right to access, correct, delete, or restrict the processing of your personal data. You can also withdraw your consent to the use of your data at any time. To exercise these rights, please contact us at: privacy@velznarun.com
Security Measures
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. However, no online transmission of data can be entirely secure, and you acknowledge this risk when using our Site.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as those terms are defined under applicable law) of personal information of individuals under the age of 16.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of the Site will signify your acceptance of the changes.